Telco Specialist

• Salary + annual bonus + overtime available 
• Rotating roster | Working hours 8am - 11pm Mon - Sun 
• Melbourne based

Delivering good energy starts from within

It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We’re always looking for better ways to deliver for our customers – and for our people.

About the role: 

Working in Broadband, you’ll be at the heart of everything we do - working with customers. Reporting to a Customer Operations Leader, you’ll be delivering end to end customer service, supporting our residential customers via phone and email across our broadband portfolio. 

Gone are the days of customers getting stuck in a never-ending loop of being transferred between departments, you’ll be fully trained in every aspect of the customer experience and be able to help with any problem.

This role works on a rotating roster between 8am – 11pm Monday – Sunday. You must be available to work across these hours. Initial training 6 weeks training will be held in office.

Why this role matters:

• In Retail, we’re at the forefront and the main point of contact for all our customers and it will be your core responsibility to go to the ends of the earth to keep our customers impressed and excited about Origin Energy being their Broadband supplier.
• You will work across the full range of customer service-related requirements including but not limited to service activation, retention, sales, tech support, billing and payments, complaint and customer education regarding Origin products.
• This role plays a pivotal part in advancing Broadband's growth targets and contributing to Origin's aspiration of becoming Australia's most loved Energy/Telco retailer.

What will you bring?

• Excellent written and verbal communication skills with a demonstrated ability to talk to customers across multiple platforms including email, social and other platforms.
• Ability to interpret information and data to understand customer queries and solve problems
• Quick learner with the ability to adapt to new tools and technologies. 
• A strong work ethic - A role in Retail Operations is very fast paced and can be challenging at times. We’re looking for people who can deal with challenging situations and who are responsible for their own future by working extremely hard to achieve their goals.
• While not essential, Telco experience is highly desirable.

So, why join us?

• Extensive training, ensuring you’ll be fully trained in every aspect of the customer experience
• Discounted Origin products benefits for employees, including Electrical, Gas and Internet offers!
• Hybrid working environment, opportunity to connect with your team in our CBD office while working from home a couple of days a week
• Competitive salary + annual performance bonus + performance based reviews
• Origin 360 Electric Vehicles (EV) employee subscription offers a fantastic range of EVs, with flexible month-to-month plans and no lock-in contract.
• Free and confidential counselling for employees and family members.
• A great high energy team, that encourages interesting, rewarding, and engaging work!

Origin - Where good change happens

At Origin, we’re powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse. 
 

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you. 

To learn more about who we are, and what we do, visit our website: www.originenergy.com.au/about/careers/

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.