Specialist - Content & Experience

• Deliver engaging digital communications that enhance customer experience. 
• Use UX and content design to simplify complex customer communications. 
• Melbourne based

Join a team that's All Kinds of Useful

At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.

Help shape customer communications for millions of Australians

At Origin, we’re on a mission to get energy right for our customers, communities and planet. We’re looking for a Content & Experience Specialist to join our Marketing team and help deliver clear, engaging communications across our digital platforms.

You’ll work in the Customer Communications Experience & Personalisation team, crafting content that informs, supports and connects with customers across web, email and print.

What you'll do

• Create clear, engaging customer communications across digital channels
• Deliver mandatory communications aligned to customer preferences
• Apply UX and behavioural principles to improve communication effectiveness
• Ensure content meets compliance and accessibility standards
• Collaborate with marketing and digital teams to implement content strategies
• Continuously improve content processes and customer outcomes
  
  

What you’ll bring

• Strong writing and editing skills with a focus on clarity and empathy
• Experience working with CMS platforms
• Understanding of UX principles and customer communication best practices
• Ability to manage multiple stakeholders and projects
  
  

Why join Origin?

• 21 weeks paid parental leave
• Volunteer leave and Origin Foundation programs
• Energy discounts and Employee Share Plan
• A collaborative, purpose-driven culture
  
  

If you're passionate about creating content that helps customers and improves experiences, we'd love to hear from you.

Apply now and help us get energy right.

Origin - Where good change happens

At Origin, we’re powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse. 
 

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you. 

Here's a little about us: https://www.originenergy.com.au/about/careers/

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.