Principal - Decisioning Intelligence

• Shape credit strategies using data, analytics and AI to improve commercial and customer outcomes 
• Lead technical standards, build decisioning capability and influence decisions across Origin 
• Melbourne based

Join a team that's All Kinds of Useful

At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.

About the role

As Principal – Decisioning Intelligence, you’ll lead the design of the data, models and intelligence that underpin credit decisions across approximately four million Origin energy customers. Working within Credit & Collections, you’ll turn complex data into practical strategies that reduce arrears and bad debt while supporting fair, effective customer outcomes.Your work will span the customer credit lifecycle—from credit and fraud checks at sign-up through to payment support and collections. You’ll combine technical expertise with commercial judgement, partnering across teams to deliver strategies, measure their impact and continually improve how we make decisions.You’ll also set analytical standards, mentor Decision Intelligence Leads and guide the function through its most complex challenges.

Key responsibilities

• Design and maintain decisioning models covering payment propensity, hardship risk, customer segmentation, next best action and bad-debt drivers.
• Identify and quantify credit opportunities, translating insights into targeted strategies across originations, arrears, hardship and collections.
• Build reliable credit data assets and automated pipelines using SQL, Python and AI-enabled tools, and manage credit bureau data products supporting credit and fraud decisions.
• Partner with business and technology teams to implement strategies, run controlled experiments and measure improvements in payment and bad-debt outcomes.
• Set technical standards, coach others and ensure models and strategies are explainable, well governed and aligned with regulatory obligations and customer protections.

About you

You bring deep credit domain knowledge alongside strong analytical and technical capability. You’re comfortable working through ambiguity, challenging assumptions and translating complex findings into clear actions. You understand how to balance commercial performance with regulatory requirements and customer fairness.

You’ll bring:

• A strong track record delivering data-driven credit risk, collections and operational decisioning strategies in complex or regulated environments.
• Advanced SQL and Python skills, with experience in predictive modelling, segmentation, automation and cloud platforms such as AWS and Redshift.
• Experience building and managing operational data assets, decision engines and workflows, with a focus on data quality, governance and measurable outcomes.
• Strong technical leadership, mentoring and senior stakeholder engagement skills, including the ability to guide multidisciplinary teams and influence decisions.
• A bachelor’s degree in IT, Computer Science, Data Science, Business, Finance or a related field.

Origin - Where good change happens

At Origin, we’re powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse. 
 

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you. 

Here's a little about us: https://www.originenergy.com.au/about/careers/

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.