National Manager - Customer Operations & Fulfillment

• Lead large teams and shape LPG operations at scale 
• Drive customer, commercial & tech end to end | CBD Location 
• Melbourne, Sydney, Adelaide or Brisbane based

Join a team that's All Kinds of Useful

At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.

About the role:

Join Origin’s LPG business in a senior role that sits at the heart of commercial performance and customer operations for a market-leading energy portfolio across Australia and the Pacific.

This role gives you end-to-end ownership of financial insight, billing, collections, fulfilment, and operational performance - driving better decision-making, stronger controls, and improved customer outcomes at scale.

You’ll lead large, diverse teams, influence strategic initiatives, and shape the future of LPG operations through technology, process improvement, and strong commercial leadership.

Roles & Responsibilities

• Lead and develop a high-performing onshore and offshore team, fostering a positive, inclusive, and compliant culture aligned to Origin’s values.
• Own operational performance across customer operations, managing incidents, risks, and remediation to ensure strong governance, compliance, and customer outcomes.
• Act as the SME and relationship owner for customer fulfilment channels and third-party providers, ensuring effective delivery and regulatory compliance.
• Establish and maintain robust reporting and insights frameworks to monitor process health, quality, and continuous performance improvement.
• Drive continuous improvement through data-driven analysis, identifying opportunities to enhance customer experience, efficiency, and risk management across billing, collections, hardship, payments, and refunds.
• Support and deliver change initiatives, including business cases, UAT, implementation, and the introduction of new products and services with minimal customer and operational impact.

What will you bring?  

• Degree qualification in business, commerce, accounting, marketing, or a related quantitative discipline, or equivalent experience.
• Proven operational and commercial experience within a large organisation, with strong understanding of business drivers and back‑office or contact‑centre environments.
• Excellent stakeholder engagement skills, with the ability to influence at all levels, build strong relationships, and communicate with clarity in both written and verbal formats.
• Strong analytical, numerical and conceptual capability, with high attention to detail and the ability to translate insights into effective business decisions.
• Demonstrated experience leading teams through change, applying change‑management principles, and fostering a collaborative, high‑performance team culture.
• Highly organised, self‑managing and adaptable, with the ability to work independently, take accountability, and adjust quickly to emerging priorities.

So, why join us?

• Thrive in a culture of personal and professional growth. 
• Enjoy a central CBD location with access to parking and public transport. 
• Engage in opportunities through the Origin Foundation to support your community. 
• Powering your career with unbeatable perks - Get discounted electricity, gas, and internet as an Origin employee. 
• Explore unique and cost-effective employee EV Car subscriptions.  

Origin - Where good change happens

At Origin, we’re powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse. 
 

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you. 

Here's a little about us: https://www.originenergy.com.au/about/careers/

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.