Manager Credit Risk

• Enhance and execute our credit risk and fraud prevention strategies 
• Key leadership role, within the Credit and Collections Team 
• Melbourne based

Join a team that's All Kinds of Useful

At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.

About the Role

As Manager Credit Risk, you’ll be a key leader within Origin’s Credit & Collections Leadership Team, responsible for enhancing and executing our credit risk and fraud prevention strategies. This role is critical in protecting Origin’s customer portfolio by designing and implementing robust frameworks, tools, and controls that prevent bad debt and fraud.You’ll lead a dedicated team focused on enhancing our risk and fraud capabilities, ensuring alignment with compliance standards while delivering efficient, customer-first solutions. This is a highly collaborative and hands-on role, partnering across the business to drive continuous improvement, reduce cost to serve, and maintain high-quality, compliant operations.

Key Responsibilities:

• Lead Origin retails credit risk and fraud prevention strategies to minimise exposure and protect the customer lifecycle.
• Drive continuous improvement of fraud detection and credit risk tools and frameworks across platforms and channels.
• Oversee technology capabilities (e.g., ID/credit checks) and operationalise risk grading to guide onboarding decisions.
• Ensure all risk and fraud activities comply with regulatory requirements and deliver on budgeted business outcomes.
• Foster strong cross-functional relationships with internal and external stakeholders to support seamless execution.
• Build and lead a high-performing team with a focus on collaboration, innovation, and delivering excellent customer experiences.

About You

• Deep experience in regulated industries, with a strong background in credit risk, fraud frameworks, and systems implementation.
• Commercially savvy with strong analytical and problem-solving skills.
• Proven ability to lead and inspire teams through change in a fast-paced, dynamic environment.
• Skilled at building trusted relationships across a diverse stakeholder base.Hands-on, adaptable, and driven to deliver high-quality outcomes with a focus on compliance and customer experience.
• Hands-on, adaptable, and driven to deliver high-quality outcomes with a focus on compliance and customer experience.
• Degree qualified in business, commerce, accounting or similar—or equivalent experience in leading credit risk.

Origin - Where good change happens

At Origin, we’re powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse. 
 

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you. 

Here's a little about us: https://www.originenergy.com.au/about/careers/

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.