Manager - Credit Insights & Strategy

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• Melbourne based

Join a team that's All Kinds of Useful

At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.

About the Role

This is an opportunity to shape how Origin support millions of customers to manage their energy bills through smarter, data-driven credit and collection strategies.

As Manager – Credit Insights & Strategy, you will lead the development of data-driven credit and collections strategies that improve customer payment outcomes and reduce bad and doubtful debt across Origin’s large retail customer base.Leading a team across insights, analytics and campaign strategy, you will use segmentation, predictive modelling and behavioural insights to design targeted interventions that support customers while improving commercial outcomes. Working closely with data, digital and operations teams, you will help embed advanced analytics and AI-enabled insights into day-to-day decision making.This role combines strategy, analytics and leadership, offering the opportunity to shape how Origin uses data to deliver better customer and business outcomes.

Key Responsibilities

• Lead and develop a team responsible for credit insights, analytics and collections strategy.
• Design and optimise data-led credit and collections strategies to improve payment outcomes.
• Use segmentation, predictive modelling and experimentation to drive smarter customer interventions.
• Partner with data, digital and operations teams to embed insights into operational processes.
• Monitor credit performance, emerging risks and trends to inform strategic decisions.
• Ensure credit strategies align with regulatory requirements and support fair customer outcomes.

About You

You are a strategic and commercially minded leader who enjoys using data and insights to solve complex problems. With strong experience in credit risk or collections strategy, you are comfortable working across analytics, operations and senior stakeholders to deliver meaningful outcomes.You bring a customer-focused mindset and are passionate about using data and technology to create smarter, fairer and more effective credit strategies.

You will bring:

• Experience in credit risk, collections strategy or customer credit operations.
• Strong analytical capability and experience using data to inform strategy.
• Experience leading or developing high-performing teams.
• Ability to translate complex insights into practical operational strategies.
• Strong stakeholder engagement and influencing skills.

Origin - Where good change happens

At Origin, we’re powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse. 
 

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you. 

Here's a little about us: https://www.originenergy.com.au/about/careers/

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.