Manager, Concessions

• Deliver exceptional outcomes for our customers and the business across the meter-to-bill process 
• Key leadership opportunity 
• Melbourne based

Delivering good energy starts from within

It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We’re always looking for better ways to deliver for our customers – and for our people.

About the role: 

The Billing and Market Operations team form part of the broader Retailer Operations and is focused on delivering exceptional outcomes for both our customers and the business across the meter-to-bill process. The Concessions team plays a vital role in managing compliant and high-performance concession processes, ensuring an outstanding customer experience.  

Key responsibilities: 

• Lead the concession team, ensuring exceptional customer experiences and maximise contributions to operational targets. 

• Oversee the implementation and monitoring of regulatory and contractual obligations for concessions, ensuring compliance and minimizing commercial risks. 

• Identify and address any incidents related to concessions, including remediation activities and implementing changes to improve processes, systems, and governance controls. 

• Analyse concession performance, using insights to develop and implement strategies for continual improvement. 

• Assist with the preparation, management, and forecasting of the annual budget, ensuring accurate resourcing for concessions activities and assessing financial implications of process or system changes. 

• Lead agile ways of working facilitating stand-ups, sprint planning, and retrospectives to ensure continuous improvement and performance.   

• Act as a strategic business partner, influencing key stakeholders and championing customer experience. 

What will you bring? 

• Strong leadership skills with a people-first approach—you inspire, engage and bring out the best in teams. 

• Proven ability to streamline operations, drive efficiency, and implement process improvement.  

• Strong interpersonal and stakeholder engagement skills. Covering both written and verbal communication, as well as the ability to present ideas and work collaboratively.  

• Experience working with KPIs, budgets, operational metrics, and system implementation. 

For more information, please contact Katrina Spence - ., quote Requisition ID 87863 or apply now.

Origin - Where good change happens

At Origin, we’re powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse. 
 

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you. 

Here's a little about us: https://www.originenergy.com.au/about/careers/

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.