Group Manager - CES Operations

• Help shap the future for our large-scale residential and commercial energy customers 
• Lead operational performance, transformation, and delivery 
• Melbourne/Sydney based

Join a team that's All Kinds of Useful

At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.

About the Role:

We’re looking for a dynamic leader and doer to take on an expanding remit in our Centralised Energy Services (CES) business — one of Origin’s fastest-growing areas, supporting almost 500,000 customer accounts nationwide.

As Group Manager, CES Operations, you’ll lead operational performance, transformation, and the delivery of new electrified customer products. Reporting to the General Manager, CES & New Property, this is a rare opportunity to help shape the future of how Origin serves large-scale residential and commercial energy customers.

You’ll drive business efficiency, strengthen operational capability, and play a pivotal role in enabling Origin’s growth in electrification and sustainability.

Key Responsibilities:

• Lead CES business operations, covering systems, suppliers, customer case management, accounts/payments, and process optimisation.
• Deliver operational excellence and improve key performance metrics across billing, metering, data integrity, and customer experience.
• Partner with internal teams to implement and operationalise new electrified energy products and digital solutions.
• Ensure regulatory compliance and data quality across core systems and processes, reducing risk and driving consistency.
• Lead business transformation initiatives that enhance efficiency, customer outcomes, and revenue performance.
• Build and empower a high-performing team culture grounded in collaboration, accountability, and continuous improvement.

About You:

You’re an experienced operational leader with a track record of delivering performance improvement in complex, customer-focused businesses, preferably within the energy sector. You bring commercial acumen and the ability to lead change across people, systems, and processes. You thrive in a fast-paced environment, balancing strategic vision with hands-on delivery.

You’ll also have:

• Proven leadership experience in large-scale operational environments, ideally within energy, utilities, or related sectors.
• Strong commercial acumen and experience managing budgets or P&L responsibility.
• A track record of leading transformation, improving systems, and embedding process efficiency.
• Deep understanding of compliance, data management, and operational risk frameworks.
• Excellent communication and stakeholder management skills across technical and commercial teams.
• A collaborative and resilient approach — someone who gets energy from leading people through change.

Origin - Where good change happens

At Origin, we’re powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse. 
 

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you. 

Here's a little about us: https://www.originenergy.com.au/about/careers/

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.