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Energy Specialist - Business, Retail X

Date: 21-Jun-2022

Location: Melbourne, VIC, AU, 3000

Company: Origin Energy Services Ltd


  • Provide superior service to Origin business customers 
  • Excellent training within a supportive environment 
  • Melbourne based


Working for us

At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you bring good energy to Origin, you’ll get it in return. A challenging career. An exciting industry. And the support to grow and explore your potential.


About Retail X


Retail X is the strategic partnership with Octopus Energy that we announced in May 2020 Partnership-with-Octopus. Through this partnership, we will empower our people to deliver outstanding customer service and propositions that embrace a smarter, cleaner energy future.


We will do this by adopting the Octopus technology platform, Kraken, and by replicating their customer centric operating model which is built around creating autonomous teams, a culture of customer and employee trust, and puts the energy specialist at the centre of everything they do.


There is great alignment between the Octopus approach and our Origin values and retail strategy. The partnership will enable us to further accelerate the execution of our retail strategy. We are excited to share this unique opportunity where people can contribute to the future of the retail business. The challenge ahead of us is substantial. The opportunity, even bigger. Come be part of something truly transformational.


What you'll do...


Talking to our business customers over the phone or via email, engaging with industry stakeholders, and finding better and more efficient ways to do things, all form part of the day-to-day role. Working in Retail Operations, you’ll be at the heart of everything we do - working with business customers. Taking full responsibility for all issues that you come across, you’ll be delivering end to end customer experiences for our small to medium enterprise customers. You’ll be fully trained in every aspect of the customer experience and be able to help with any problem. Every day, we come across problems not seen before, and those in Retail Operations are tasked with bringing about awesome solutions tailored to business customers energy needs while keeping up with rapid fire change as we grow. Expect the unexpected.


What you'll bring...


Experience in supporting small to medium business customers; including sales and customer service. You’ll provide end to end value for all business customer journeys via  phone, email and/or even face to face channels.

You’ll bring a passion for renewables and for helping small business get ahead in the energy transition towards a cleaner energy future.


The types of people we would love to hear from are those that are...


Excited to help customers - Customers are at the centre of everything we do. Everyone across the business deals with customers. In Retail Operations, we’re at the forefront and the main point of contact for all our customers and it will be your core responsibility to go to the ends of the earth to keep our business customers impressed and excited about Origin Energy being their energy supplier


Open minded - We’re a large and continuously growing company, which means sometimes things go wrong, and we don’t shy away from this. We take everything as a learning curve and expect you to as well, being proactive in spotting weak areas and suggesting solutions and improvements to the customer’s experience.


Approachable - Everything we do in Retail Operations, and across Origin, is built around teamwork. People in our teams are always there to support and help each other and we expect everyone to be a team player.


Inclusive - We are looking to continue building our wonderful, inclusive culture full of enthusiastic and unique people from all backgrounds as we grow and continue to change the industry.


Dedicated to sustainability - As an energy supplier, those who are a part of our team are also deeply committed to helping in any way they can in making a positive impact in getting energy right for our planet.


Committed to improvement - Our Energy Specialists are the main point of contact for our customers and their input hugely shapes the customer journey. We are looking for people who will actively look for ways in which we can improve customer experience and not be afraid to speak up.


A strong work ethic - A role in Retail Operations is very fast paced and can be challenging at times. We’re looking for people who can deal with challenging situations and who are responsible for their own future by working extremely hard to achieve their goals.


If this sounds like you we would love to hear from you as we are currently looking for Energy Specialists to join us for positions commencing July 2022


**At Origin, we're looking for genuine people who are honest and empathetic. Our commitment is to provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your race, gender identity, sexuality, age, family or civil status, disability, religion, or ethnicity.**




Origin - Where good change happens


At Origin, we’re powered by people who believe in creating collective change. We’re creating more diverse and inclusive workplaces for everyone because the more perspectives we have, in a place where everyone can belong, the better we can tackle our challenges together. We are united, yet unique. So, even if you don’t tick all the boxes, we’d love to hear from you if you think you’d be a great fit, have transferable skills, and an appetite to learn.


A great team to join


It's an exciting time to join Origin. Together we’re powering a cleaner, smarter energy future for Australia and beyond, always looking for better ways to deliver for our customers – and for our people.

Origin's Retail business is Australia’s leading energy retailer, we provide 4.2 million customers with a range of energy products, services and solutions to keep our homes, businesses and communities going.

As we continue to build a simpler, smarter and more engaging business for the future, we’re looking for people who are passionate, curious and customer focused. People who are excited by the challenge of finding new ways of working, new ways of delivering for customers and more affordable energy.


Origin. Good energy


At Origin, our focus is on getting energy right for our customers, communities, and planet. Because we know it’s up to us to shape the future of energy.  


For more information contact: Allison Wright - 0396598120 , quote Requisition ID: 81444


Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.


Origin’s COVID-19 vaccination policy is designed to help protect the health and safety of our people, our customers and the community. It is a condition of entry to all Origin worksites that employees be fully vaccinated against COVID-19. Please speak to us if you have any queries about this policy.


Here's a little about what makes us, us: