Desktop Support Engineer - TechHub

• Hands-on L2 support in a busy Melbourne TechHub, with strong walk-up and people-facing interaction 
• Onsite, collaborative role (4 days in office) within autonomous team that values learning & teamwork 
• Melbourne based

Grow where you matter most

At Origin, being All Kinds of Useful starts with people like you, the ones showing up every day to make a difference for our customers. As we expand the way that we serve Australians – including providing internet, new products, and more to come – your next challenge could be closer than you think right here at Origin.

About the role

We’re seeking a Desktop Support Engineer to join our Melbourne-based TechHub team, supporting a high-volume, frontline environment.

Melbourne is one of our busiest sites, with greater complexity and more walk-up support than other locations.  This role provides hands-on Level 2 support, helping resolve day-to-day technology issues so our people can stay productive.

While some requests are recurring, the work is people-focused and relies on strong listening, clear communication and follow-through. This role is primarily onsite and works within an autonomous, collaborative team.

What you’ll be doing:

• Providing onsite and remote Level 2 desktop support to end users
• Resolving incidents and service requests escalated from Level 1 using ServiceNow
• Supporting Microsoft 365 tools, including Outlook and Teams
• Troubleshooting hardware, workstation and peripheral issues
• Communicating clearly with users and working with other IT teams when escalation is needed 

About you

You’re at your best in people-facing support roles, where listening well and following issues through matters just as much as technical skill. You stay calm under pressure, communicate clearly, and take ownership of resolving issues — even when the work is repetitive or fast-paced.

You’ll bring:

• Experience working in a frontline, customer-facing support role where you’ve handled a high volume of recurring requests
• The ability to prioritise and manage multiple issues at once while maintaining a positive, professional approach
• Clear communication skills, with confidence explaining issues and solutions to non-technical users
• A learning mindset, including knowing when to ask for help and how to work collaboratively to resolve more complex issues

Origin - Where good change happens

At Origin, we’re powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse. 
 

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you. 

Here's a little about us: https://www.originenergy.com.au/about/careers/

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.