Decisioning Intelligence Lead

• Turn customer data and credit insights into practical decisions that improve payment outcomes 
• Partner across teams to test strategies, measure impact and strengthen customer experience 
• Melbourne based

Join a team that's All Kinds of Useful

At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.

About the role

As Decisioning Intelligence Lead, you’ll use data and analytics to improve credit outcomes across Origin’s customer lifecycle. Working closely with the Principal, you’ll translate customer behaviour and risk signals into segmentation, decision rules and treatment strategies that reduce arrears and bad debt.You’ll partner with business, operations and technology teams to put recommendations into practice, test their effectiveness and refine them—balancing commercial value, customer fairness and regulatory obligations.

Key responsibilities

• Analyse account-level and behavioural data to identify credit risks, payment trends and improvement opportunities.
• Build segmentation, targeting rules, dashboards and repeatable analytical routines using SQL and available tools.
• Develop customer treatment recommendations and rules for originations and collections platforms.
• Design and evaluate controlled tests, measure outcomes and recommend adjustments as performance changes.
• Partner with delivery teams and maintain clear evidence, data lineage and customer protections throughout implementation.

About you

You combine strong analytical skills with credit knowledge and commercial judgement. You can explain complex findings clearly and turn insights into practical recommendations.

You’ll bring:

• Experience in credit risk, collections strategy, decisioning or related analytics within a complex or regulated environment.
• Strong SQL skills and experience analysing customer data to develop segmentation, targeting or decision rules.
• Capability in experimentation, control-group measurement and portfolio or model performance monitoring.
• Strong stakeholder engagement skills and an understanding of credit operations, hardship and regulatory requirements.
• Experience with Python, AI/ML, decision engines, AWS or Redshift would be valuable.
   

Origin - Where good change happens

At Origin, we’re powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse. 
 

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you. 

Here's a little about us: https://www.originenergy.com.au/about/careers/

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.