Customer Success Manager

• Drive EV adoption by managing top-tier enterprise & government accounts 
• Lead post-sales success & grow strategic EV charging partnerships! 
• Permanent position | Sydney or Melbourne CBD based

Join a team that's All Kinds of Useful

At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.

About the role

Are you passionate about eMobility and eager to shape the future of EV charging in Australia? Do you excel in managing strategic customer relationships, overseeing project delivery, and supporting businesses in their transition to sustainable energy solutions?

We are seeking an experienced Customer Success Manager to join our E-Mobility team. In this role, you will manage high-profile enterprise and public sector customers, ensuring seamless post-sales success in EV charging services.

As an integral part of the EV Charging sector, you will manage a diverse portfolio of strategic accounts, including:

• Identify and implement strategies to optimise account performance, unlock additional revenue streams, and deepen customer partnerships.
• Primary contact for existing EV charging customers, driving account growth, optimisation and satisfaction while achieving sales targets.
• Drive profitability across existing EV Charging accounts through proactive account management and value-led solutions.
• Oversee seamless handovers, onboarding, and execution of EV charging solutions. 
• Develop and track SLAs and KPIs to enhance efficiency and customer experience. 
• Educate customers on Origin’s EV charging solutions and provide expert recommendations across our Origin Zero products and services. 

What will you bring?

We’re seeking a customer-focused problem solver who thrives in a fast-changing environment. You’ll need to anticipate and resolve customer challenges, adapt to evolving needs, and continuously drive improvement. The ideal candidate will be: 

• Able to understand customer pain points, proactively address issues, and ensure long-term success. 
• Comfortable navigating change, adjusting strategies, and finding innovative ways to improve processes. 
• Experience in EV charging, construction, or energy transition (petrol to electric) will be highly valued.
• Skilled in handling multiple projects, managing risks, and ensuring smooth execution. 
• Able to identify growth opportunities and work collaboratively with sales and delivery teams. 

So why join us?

• 21 weeks of paid parental leave for primary carers with flexible return options.
• Thrive in a culture of personal and professional growth.
• Enjoy a central CBD location with access to parking and public transport.
• Purchase up to four additional weeks of leave annually.
• Engage in opportunities through the Origin Foundation to support your community.
• Powering your career with unbeatable perks - Get discounted electricity, gas, and internet as an Origin employee.
• Explore unique and cost-effective employee EV Car subscriptions. 

Origin - Where good change happens

At Origin, we’re powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse. 
 

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you. 

Here's a little about us: https://www.originenergy.com.au/about/careers/

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.