Credit Case Management Disputes Specialist

• Ownership of Origin's most complex, high-risk and escalated customer accounts 
• Lead investigations into complex billing and metering disputes 
• Melbourne based

Join a team that's All Kinds of Useful

At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.

About the Role

As a Credit & Collections Dispute Resolution Specialist, you will take ownership of Origin’s most complex, high-risk and escalated customer accounts across the later stages of the credit lifecycle. This is a critical role where you will operate at the intersection of customer experience, commercial recovery and regulatory compliance. You’ll lead investigations into complex billing and metering disputes, manage sensitive high-value accounts and act as a trusted escalation point for the business. With a strong focus on risk management and fair customer outcomes, you’ll work across internal and external stakeholders to resolve issues, support recovery strategies and strengthen how we manage complex credit scenarios across the organisation.

Key Responsibilities

• Manage complex, aged and high-value accounts, including assessment for disconnection, external collections or legal escalation

• Investigate and resolve complex billing, metering and contractual disputes, identifying root causes and driving outcomes

• Lead high-risk investigations involving fraud, networks, metering providers, field agents and external stakeholders

• Negotiate sustainable payment plans, settlements and recovery strategies across sensitive customer scenarios

• Prepare and manage cases for legal recovery, working closely with solicitors, agencies and insolvency practitioners

• Act as a subject matter expert and escalation point, coaching teams and improving capability across credit and collections

About You

You are a confident and commercially astute specialist who thrives in complex, high-stakes environments. You bring strong expertise in credit, collections and dispute resolution, with the ability to balance commercial outcomes, customer fairness and regulatory requirements.

You are comfortable handling sensitive situations, making sound decisions and influencing outcomes across a wide range of stakeholders.

You will bring:

• Strong experience in credit, collections or dispute resolution within a regulated environment

• Proven ability to manage complex, high-value or escalated accounts (e.g. legal, insolvency, fraud)

• Experience resolving billing, metering or contractual disputes and conducting investigations

• Strong negotiation skills with the ability to balance commercial and customer outcomes

• Ability to analyse complex information and make sound, risk-aware decisions

• Experience coaching or supporting others to build capability and improve outcomes

For more information, please contact Katrina Spence - , quote Requisition ID 89456 or apply now.

Origin - Where good change happens

At Origin, we’re powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse. 
 

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you. 

Here's a little about us: https://www.originenergy.com.au/about/careers/

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.