Complex Credit Collections Manager

• Lead Origin's most complex and high-value portfolios 
• Embed a culture of accountability, continuous improvement and high performance 
• Melbourne based

Join a team that's All Kinds of Useful

At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.

About the Role

As High Value Collections Manager, you will lead a small, high‑performing team responsible for managing Origin’s most complex and high‑value debt portfolios across residential, SME and commercial customers. This senior leadership role operates at the intersection of commercial performance, customer outcomes and regulatory compliance. You’ll drive strong recovery outcomes while ensuring fair and compliant treatment of customers, particularly in sensitive and high‑risk scenarios. In addition to uplifting capability within your current team of two, you will help expand and support the existing case management team, strengthening how we manage complex customer situations end‑to‑end. You’ll optimise workflows, embed a culture of accountability, continuous improvement and high performance, and play a key role in shaping and improving credit and recovery processes to support Origin’s broader transformation agenda.

Key Responsibilities

• Lead and develop multiple teams of Case Managers and Senior Specialists to deliver strong performance and recovery outcomes
• Oversee complex and high-value debt portfolios, ensuring timely, commercially sound and compliant decisions
• Drive continuous improvement across credit and recovery processes including insolvency, litigation, disconnections and dispute resolution
• Optimise workflows, structures and resource allocation to improve efficiency and reduce cycle times
• Monitor portfolio performance, identify trends and implement strategies to improve recovery outcomes and reduce bad debt
• Partner with stakeholders across Credit Risk, Legal, Billing and Operations to resolve escalations and improve end-to-end processes
  

About You

You are a commercially astute and people-focused leader who thrives in complex, high-stakes environments. You bring a strong balance of credit expertise, operational leadership and sound judgment, with the ability to lead through complexity and deliver results. You are confident making decisions on sensitive and high-value matters, while empowering your teams to do the same within clear frameworks.

You will bring:

• Proven experience leading leaders within credit, collections or recovery environments
• Strong experience managing complex, high-value portfolios with clear commercial outcomes
• Deep understanding of credit risk, debt recovery processes and regulatory obligations
• Demonstrated ability to drive operational improvements and uplift team capability
• Strong decision-making skills with the ability to balance customer, commercial and risk considerationsExcellent stakeholder engagement and influencing capability across business functions 

For more information, please contact Katrina Spence - , quote Requisition ID 89454 or apply now.

Origin - Where good change happens

At Origin, we’re powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse. 
 

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you. 

Here's a little about us: https://www.originenergy.com.au/about/careers/

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.