Analyst - Business

• Shape seamless digital experiences 
• help deliver solutions that make a real impact for customers and the business 
• Melbourne based

Grow where you matter most

At Origin, being All Kinds of Useful starts with people like you, the ones showing up every day to make a difference for our customers. As we expand the way that we serve Australians – including providing internet, new products, and more to come – your next challenge could be closer than you think right here at Origin.

About the role

As a Digital Business Analyst, you’ll sit at the centre of our digital delivery stream, shaping solutions that improve customer experience and operational efficiency.

You’ll join a collaborative team that partners with product, design, technology, and business stakeholders to create simple, scalable, and intuitive digital experiences. Your work will translate digital strategy into clear, actionable requirements that enable seamless delivery across our digital channels.

You will:

• Lead discovery across digital processes, user journeys, and customer touchpoints to inform solution design.

• Translate complex business needs into clear user stories, workflows, and acceptance criteria.

• Collaborate with UX, developers, product owners and QA to refine, prioritise, and manage digital backlog items.

• Facilitate Agile ceremonies and support iterative delivery across sprints.

• Act as the central contact for requirements, progress tracking, and issue resolution across digital initiatives.

About you

You bring strong digital acumen, analytical thinking, and a passion for elevating customer experiences across digital channels.

You’ll have:

• Proven experience as a Business Analyst on digital or technology-led projects, with capability in discovery, requirements gathering and process mapping.

• Knowledge of authentication and access flows (e.g., registration, MFA, SSO) and sound understanding of UX/UI and customer journey design.

• Familiarity with platforms such as CRM, CMS, eCommerce, or marketing automation tools.

• Strong communication and stakeholder engagement skills, able to translate technical detail into clear, accessible language.

• Experience working in Agile environments with confidence facilitating workshops and ceremonies.

Origin - Where good change happens

At Origin, we’re powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse. 
 

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you. 

Here's a little about us: https://www.originenergy.com.au/about/careers/

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.