Senior Manager - Infrastructure Operations

• Lead and manage the Infrastructure Operations team 
• Critical leadership role at the intersection of IT and OT 
• Brisbane based

Join a team that's All Kinds of Useful

At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.

About the role

We're looking for a Senior Manager – Infrastructure Operations to lead the safe, secure and reliable operation of Origin's corporate and operational technology (OT) infrastructure. Reporting to the Head of Networks, Operational Technology and Delivery, you'll lead a team of 10 and take accountability for day-to-day infrastructure support, incident response and operational performance across networks, hosting platforms and cyber security services. This is a critical leadership role at the intersection of IT and OT — protecting the availability of systems that underpin Origin's energy operations at scale.

Key Responsibilities: 

• Lead and manage the Infrastructure Operations team, delivering day-to-day support and request fulfilment across corporate networks, OT networks, hosting platforms and cyber security services.
• Own operational performance and reliability, ensuring availability, stability and timely restoration of services across critical environments.
• Establish clear prioritisation frameworks so incidents, requests and operational issues are triaged and resolved based on business and safety criticality.
• Act as senior escalation point for major incidents and operational risks, ensuring effective communication to stakeholders and leadership.
• Drive continuous improvement of infrastructure monitoring, alerting and response capabilities across corporate and OT environments.
• Provide strong leadership, coaching and direction to senior operational leaders, fostering a culture of accountability, resilience and collaboration.
• Partner closely with Cyber Security, Architecture, Engineering and Business Technology teams to manage risk and improve end-to-end service outcomes.

What you'll bring

• Extensive experience leading large-scale infrastructure operations or service reliability functions in complex enterprise environments.
• Strong understanding of corporate and OT networks, hosting platforms and cyber security operations, including the differing risk and availability profiles of IT and OT environments.
• Proven experience in incident management, problem management and operational governance.
• Demonstrated ability to build and lead high-performing operational teams, including managers and senior technical leaders.
• Excellent decision-making skills in high-impact or time-critical situations, with the ability to translate ambiguous information into clear operational actions.
• Strong stakeholder engagement and communication skills, including executive-level reporting.
• Experience in critical services, utilities, energy or regulated environments is highly regarded, as is knowledge of ITIL-aligned service management practices.

Origin - Where good change happens

At Origin, we’re powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse. 
 

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you. 

Here's a little about us: https://www.originenergy.com.au/about/careers/

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.