Specialist - ITSM

• Drive ITSM excellence with automation, process optimization, and ServiceNow mastery 
• Full time fixed term contract covering maternity leave 
• Sydney, Brisbane or Melbourne based

Join a team that's All Kinds of Useful

At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.

About the role:

This role supports the ITSM team in driving continual service improvement and aligning processes with IT strategic goals.

It focuses on service optimisation through automation, self-service, and enterprise reporting, with hands-on involvement in ServiceNow and data analysis. The position is key to maintaining resilient IT services, enhancing user experience, and ensuring compliance across the organisation.

This is fixed-term contract of up to 12 months, covering maternity leave.

Roles & Responsibilities

• Own and govern the full lifecycle of core ITSM processes (Incident, Problem, Event, Request, Change, and CMDB), ensuring alignment with ITIL best practices.
• Collaborate with IT teams and vendors to ensure process adherence, proactively manage risks, and serve as the escalation point for process-related issues.
• Drive continual service improvement by monitoring process performance and implementing enhancements based on KPIs and user feedback.
• Lead change enablement activities, including risk assessments, impact analysis, and tracking of change success rates to reduce failure.
• Maintain CMDB accuracy and integration with ITSM processes to support incident resolution, impact analysis, and risk mitigation.
• Develop dashboards, reporting insights, and deliver training and documentation to support process adoption and operational excellence.

Skills & Requirements

• Minimum 5 years’ experience in IT Service Management with expertise across multiple ITIL processes, including service design and lifecycle.
• Proven experience in ServiceNow, including basic configurations, report creation, and day-to-day platform usage.
• Strong analytical and problem-solving skills, with a track record of driving automation, self-serve solutions, and continuous service improvements.
• Familiarity with CMDB structures, configuration item (CI) relationships, and data quality principles.
• Ability to lead cross-functional meetings, build consensus, and make decisions that support service management goals.
• Excellent communication, prioritisation, and interpersonal skills, with experience working in large enterprise or energy sector environments preferred.

So, why join us?

• 20 weeks of paid leave for primary carers with flexible return options. 
• Thrive in a culture of personal and professional growth. 
• Enjoy a central CBD location with access to parking and public transport. 
• Purchase up to four additional weeks of leave annually. 
• Engage in opportunities through the Origin Foundation to support your community. 
• Powering your career with unbeatable perks - Get discounted electricity, gas, and internet as an Origin employee. 
• Explore unique and cost-effective employee EV Car subscriptions. 

Origin - Where good change happens

At Origin, we’re powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse. 
 

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you. 

Here's a little about us: https://www.originenergy.com.au/about/careers/

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.