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Team Leader

Date: 08-Jul-2018

Location: Adelaide, SA, AU

Company: Origin Energy Services Ltd

  • Leading and managing a team of Credit & Collections to ensure highest standard of service.
  • Location: Adelaide, SA
  • Application close date: 20th July 2018

Origin - Australia's Leading Integrated Energy Company
An integral part of Australia’s energy future, we explore, produce, generate and sell energy to power millions of Australian homes and businesses every day, keeping them going and growing.
Origin is the largest energy retailer in Australia, and with 4.3 million customers we’re constantly evolving and changing to better suit their needs. Our activities include power generation, energy trading, the sale of LPG, electricity, natural gas and solar as well as the development of new and emerging technologies. Consider your possibilities with Australia’s leading integrated energy company.

The Role

Reporting to the Operations Manager, Customer Payment Solutions, the Team Leader is responsible for leading and managing a team of Credit & Collections staff to ensure the highest standards of service are maintained and cash collection performance is maximised.

As a Team Leader you will be responsible for supporting the delivery of Origin's strategy through leading, developing and motivating a team to deliver a great customer experience.

The key responsibilities of the Team Leader include:

  • Leading a contact centre team with oversight and accountability for outcomes that contribute to the achievement of department objectives in accordance with Origin policies and procedures
  • Delivering positive customer experiences, including managing escalated customer enquiries to resolution
  • Effective recruitment and resourcing decisions at the team level
  • Creating an environment that drives high performance and engagement delivered through effective coaching, administration and management of team and individual performance and behaviours
  • Contribution to business improvement through close collaboration with colleagues and support partners and active participation in the implementation of change

Is This You?

To be successful you will need to have relevant experience in a Leadership role in a customer service/sales environment, and an understanding of Contact Centre operations.
Specifically you will have the following skills and attributes:

  • Strong track record of leading successful teams
  • Ability to identify & solve problems through interpretation & analysis of information
  • Ability to apply appropriate policies, processes and procedures
  • Ability to persuade and influence outcomes and decisions
  • Adapting and responding to change
  • Building effective teams and managing diversity
  • Managing vision & purpose through well-developed communication skills
  • Displaying organisational agility
  • Ability to apply discretion based on commercial judgment and risk within delegation of authority

We embrace the diversity of our people and flexible working arrangements to ensure our workforce is representative of the communities that we serve. 
Aboriginal and Torres Strait Islander Peoples are encouraged to apply.


Make an impact on Australia's energy future
If dynamic and challenging career opportunities and workplace flexibility are important to you, go with the employer that thinks differently.
Our story | Origin Energy

Job Requisition:  66554

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