Energy Credit Specialist

About the role: 

As an Energy Credit Specialist based in Adelaide, you'll manage a range of credit and collections matters end-to-end – from hardship and disputes through to complex accounts – using sound, fair judgement to reach the right outcome for customers and for Origin.

You'll also act as a source of subject matter expertise for our Energy Specialist teams, and play a part in shaping how we continuously improve support for customers experiencing financial difficulty.

Every day brings something a little different, and we're looking for someone who brings care, curiosity and good judgement to that variety, whatever background you come from. 

Why this role matters? 

• You'll be a first point of support for customers doing it tough – helping them navigate hardship, disputes and complex situations with fairness and respect. 

• Your judgement calls directly shape whether customers get outcomes that are fair, compliant and commercially sound. 

• You'll act as a first line of defence in helping Origin meet its compliance and regulatory obligations. 

• You'll support our Energy Specialist teams as a subject matter expert, strengthening the wider customer experience. 

• Your feedback and ideas directly shape how we improve credit and collections processes for customers and the team. 

• You'll be part of a close-knit, autonomous team that has each other's back through complex and sensitive conversations. 

What will you bring? 

• Experience in a customer-facing role, ideally within credit, collections or another regulated environment – transferable experience from other industries is just as welcome as would hardship and case management aligned experience

• Strong written and verbal communication skills, comfortable adapting your approach across phone, email and digital channels. 

• Confidence assessing situations and making balanced, fair decisions, even without a clear-cut answer. 

• A practical, solutions-focused mindset and genuine care about getting the right outcome for customers. 

• A collaborative approach – you're comfortable sharing insights and supporting your team. 

• Openness to learning and adapting as the role and our systems evolve – a bachelor's degree or credit compliance experience is a bonus, not essential. 

So, why join us? 

• Flexible working options to support your life outside work. 

• 21 weeks of paid parental leave for primary carers with flexible return options. 

• Training and development – access to LinkedIn Learning, our Learning Hub and ongoing career growth. 

• Cultural leave – additional paid leave for our Indigenous employees to balance and meet cultural obligations. 

• Purchase up to four additional weeks of leave annually. 

• Engage in opportunities through the Origin Foundation to support your community. 

• Powering your career with unbeatable perks – get discounted electricity, gas and internet as an Origin employee. 

What to Expect From Our Recruitment Process 

We know applying for a new role can feel like a bit of a black box, so here's a quick look at what happens next: 

1. Application Review — We'll review your application against the role's key requirements and be in touch either way, so you're never left wondering 

2. Screen — If you're shortlisted, we'll invite you to a short video or phone screen, a chance for us to get to know you before we meet in person 

3. Interview — A conversational chat with the hiring team about real examples from your experience, and your chance to ask us anything about the role and team 

4. Offer & Onboarding — If successful, we'll move quickly to get your offer sorted and set you up for a great start.